Privacy Policy

At PawVitality, your privacy is our priority. We respect your personal information and are committed to protecting it.

This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our website.

1. Information We Collect

We collect the following types of information:

Personal Information:

  • Name, billing address, shipping address
  • Email address, phone number
  • Payment information (processed securely through our payment providers — we do not store your card details)

Non-Personal Information:

  • Browser type, device type, and IP address
  • Website usage data (e.g., pages visited, time spent on site)
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate order updates and respond to support requests
  • Send marketing communications only if you have given consent
  • Improve our website, services, and product offerings
  • Prevent fraud and ensure the security of our website

We do not sell, rent, or trade your personal data to third parties.

3. Sharing Your Information

We share limited data with trusted third parties who help us operate our store:

  • Payment providers (to securely process payments)
  • Shipping carriers (to deliver your orders)
  • Email and marketing platforms (only if you have opted in)
  • IT and hosting providers (to run our website)

All third parties process your data only as necessary and in accordance with applicable data protection laws.

4. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

  • Remember your preferences
  • Analyze traffic and performance
  • Provide relevant content and offers

Where required by law, we will request your consent before using non-essential cookies.

You can manage or disable cookies in your browser settings.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data.

  • Secure (SSL) encryption is used on our website
  • Payments are handled by PCI-compliant providers
  • We do not store your credit card details

6. Your Rights (EU / GDPR)

If you are located in the European Union, you have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your data (“right to be forgotten”)
  • Restrict or object to processing
  • Withdraw consent at any time (for marketing)
  • Request a copy of your data (data portability)

To exercise your rights, contact us at:
📧 vitalitypaw@gmail.com

You also have the right to lodge a complaint with your local data protection authority.

7. Data Retention

We retain your personal data only for as long as necessary:

  • to fulfill your order
  • to comply with legal obligations
  • to resolve disputes and enforce agreements

8. International Data Transfers

If you are located in the EU, your data may be transferred outside the European Economic Area (e.g., to service providers or fulfillment partners).

In such cases, we ensure appropriate safeguards are in place in accordance with applicable laws.

9. Updates to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on this page with the updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or your data, contact us:

📧 vitalitypaw@gmail.com
📍 PawVitality – Czech Republic