Shipping Policy

At PawVitality, we are pleased to offer free shipping on all orders.

If you have any questions, you can contact us at:
📧 vitalitypaw@gmail.com

Order Processing Times

Orders are typically processed and dispatched within 1–3 business days after being placed.

  • An order is considered dispatched once it has been handed over to the shipping carrier
  • During peak seasons, holidays, or periods of high demand, processing times may extend up to 7 business days

If there is a significant delay in processing your order, we will notify you as soon as reasonably possible.

Estimated Delivery Times

Delivery times refer to the estimated transit time after dispatch and may vary depending on your location.

Estimated Delivery Timeframes:

  • United Kingdom: 5–10 business days
  • Canada: 7–12 business days
  • Australia: 6–10 business days
  • New Zealand: 6–12 business days
  • Other International Locations: 7–15 business days

Please note:

  • These timeframes are estimates only and not guaranteed
  • Delays may occur due to factors outside our control, including courier disruptions, customs processing, weather conditions, or high shipping volumes

Order Changes & Shipping Details

Customers are responsible for providing accurate and complete shipping information at checkout.

  • Incorrect or incomplete details may result in delays or cancellation
  • If we identify an issue with your address, we may contact you to verify your details

If you need to make changes, please contact us within 24 hours of placing your order:
📧 vitalitypaw@gmail.com

We will do our best to accommodate your request; however, changes cannot be guaranteed after this timeframe.

Delivery Delays

While we aim to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control.

If your order has not arrived within a reasonable timeframe, please contact us and we will assist by investigating the issue with the shipping carrier.

Lost or Undelivered Orders

We are responsible for your order until it is delivered to you.

If your order has not been delivered within a reasonable timeframe:

If a shipment is confirmed as lost, we will provide an appropriate resolution, which may include a replacement or refund, in accordance with applicable consumer protection laws.

Delivered but Not Received

If tracking shows that your order has been delivered but you have not received it:

  • Please check with neighbors or your local delivery office
  • Contact the shipping carrier for further details

If you are still unable to locate your package, please contact us. We will review the situation and assist where appropriate.

Customs, Duties & Taxes

For international orders, customs duties, taxes, or import fees may apply depending on your country.

  • These charges are not included in our prices
  • Customers are responsible for any applicable fees required by local authorities

Customs procedures may also result in delivery delays.

Shipping Policy Updates

We reserve the right to update or modify this Shipping Policy at any time.

Customers are encouraged to review the latest version before making a purchase.

Consumer Rights

Nothing in this Shipping Policy is intended to limit or exclude your rights under applicable consumer protection laws.