Refund & Return Policy

At PawVitality, we are committed to providing products that support your pet’s health, comfort, and overall well-being.

We recommend using our products for at least 14 days to experience their full benefits. This recommendation is optional and does not affect your statutory rights.

🇪🇺 Right of Withdrawal (EU Customers)

If you are a customer located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise this right, please contact us at:
📧 vitalitypaw@gmail.com

You must return the goods within 14 days of notifying us.

Customers are responsible for the cost of return shipping unless the product is faulty or incorrect.

Order Cancellation

Orders may be modified or canceled within 24 hours of being placed.

After this time, your order may already be in processing, and we may not be able to make changes. This does not affect your statutory rights.

If your order is successfully canceled within 24 hours, your refund will be processed within 7 business days using your original payment method.

60-Day Money-Back Guarantee (Change of Mind)

We offer a 60-day money-back guarantee for customers who wish to return their product due to a change of mind.

Returns must be requested within 60 days of delivery.

Customers are responsible for return shipping costs.

Shipping costs are non-refundable.

This guarantee is voluntary and does not limit your rights under applicable consumer protection laws.

To initiate a return, please contact:
📧 vitalitypaw@gmail.com

Please include:

  • Your Order Number, or
  • The Name and Email Address used for the purchase

Return Addresses

For customers located in the European Union:

PawVitality
Záluží 32
Bavorov 38773
Czech Republic

For customers outside the European Union:

Return address will be provided upon request. In most cases, returns will be processed through our warehouse in China.

Faulty or Damaged Products

If your product arrives faulty, defective, or not as described, you are entitled to a remedy under applicable consumer laws, which may include:

  • Replacement
  • Repair
  • Refund

Please contact us as soon as reasonably possible at:
📧 vitalitypaw@gmail.com

Include:

  • Your order number
  • A description of the issue
  • Photos (if applicable)

Shipping & Delivery

We are responsible for your order until it is delivered to you.

If your order is delayed, lost, or not delivered within a reasonable timeframe, please contact us and we will work with the shipping carrier to resolve the issue.

Where appropriate, a replacement or refund will be provided in accordance with applicable consumer laws.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address at checkout.

If an incorrect address is provided and you do not notify us within 24 hours, we may not be able to update the order.

In such cases, reshipment may require additional shipping fees.

Refund Method

Refunds will be issued using the original payment method unless otherwise agreed.

Consumer Rights

Nothing in this policy is intended to limit or exclude your rights under applicable consumer protection laws.

Policy Updates

We reserve the right to update or modify this policy at any time.

It is the customer’s responsibility to review the latest version before making a purchase.

By purchasing and using PawVitality products, you agree to this policy.